Refund policy

At WallHome, we take pride in providing materials and products of exceptional
quality.
If, however, you are not satisfied with your purchase, please review the following
terms governing returns and refundable deposits.

1. Eligibility for Returns
Returns are accepted only for built-in and construction materials that are:
● unused,
● undamaged,
● and maintained in their original, saleable condition.
Custom-made, bespoke, or made-to-order items — including furniture, wall panels,
or any decorative pieces — are non-refundable and non-returnable.
Requests for return must be made within 3 calendar days from the date of delivery.

2. Return Procedure                                                                                                             1. Contact our customer service team via WhatsApp or email within 3 days of
receiving your order.
2. Provide your order number, item details, and the reason for return.
3. Once your request is approved, our team will arrange collection from your
location.
○ Return shipping costs will be calculated based on product size, weight,
and destination.
4. Returned goods will be carefully inspected before deposit approval.
Only items that fully meet eligibility conditions will qualify for a deposit refund.

3. Deposit Refunds
Returned construction materials are eligible for a deposit refund once the following
conditions are confirmed:
● the product has not been used, installed, or cut,
● no damage or alteration has occurred,
● and the product remains in clean, original condition.
After inspection, the deposit amount will be transferred back to you through the same
method used for the initial deposit payment (e.g., bank or Stripe transfer).
Processing typically takes 7–10 business days from confirmation of eligibility.
⚠️ WallHome does not issue monetary refunds for product purchases — only
refundable deposits for approved construction material returns.

4. Product Condition Requirements
To qualify for deposit refund, returned items must:
● remain unopened or only visually inspected;
● include all components and accessories (if applicable);
● show no signs of installation, cutting, gluing, or exposure to moisture.
Items returned in altered condition may result in partial or full forfeiture of the deposit.

5. Damaged or Defective Items
We ensure every order is checked before dispatch.
If you receive a damaged or defective product:
1. Notify us within 24 hours of delivery via info@wallhome.ae, attaching clear
photos of the issue.
2. Our quality team will review and confirm eligibility for replacement or deposit
return.3. If approved, we will arrange pickup and inspection at no extra cost.
Please retain original packaging until your claim is resolved, as missing packaging
may invalidate the return.

6. Non-Returnable Items
The following categories are non-returnable:
● Custom-made or made-to-order pieces
● Installed or used products
● Items purchased on clearance or promotional sale
● Products damaged after delivery due to improper storage or handling

7. Cancellation Policy
Orders can be cancelled only before dispatch.
Once items have been prepared, shipped, or installed, cancellation is no longer
possible.
Custom and special production orders cannot be cancelled once manufacturing has
started.
Approved cancellations before dispatch will have the deposit released in full within 7
business days.