Privacy policy

At WallHome, we value your trust and are committed to protecting your personal
information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your data
when you visit our website, make a purchase, or contact us through our
communication channels.
By accessing or using our website, you agree to the terms described below.
If you do not agree, please refrain from using our services.

1. Who We Are
WallHome is a Dubai-based interior materials and fit-out company, Trading License
1424151.
Our website provides decorative and functional materials such as wall finishes,
paints, carpets, and furniture, available for order and delivery within the UAE.

2. Information We Collect
We collect only the information necessary to provide and improve our services. This
may include:

2.1. Personal Information

  • Full name
  • Phone number
  • Email address
  • Billing and delivery addresses
  • Payment details (processed securely via Stripe)

2.2. Automatically Collected Data
When you visit our website, certain information is automatically collected through
cookies and analytics tools, including:

  • Device type, operating system, and browser version
  • IP address and general location
  • Pages visited, time spent, and navigation patterns

This data helps us analyze performance, optimize design, and enhance your
experience.

2.3. Website Forms and Communication Data
Our website includes forms that allow you to request a quote, book a service, submit
a custom project inquiry, or contact our team directly — for example, our Contact Us
form, Garden Maintenance booking form, Recreate My Reference form, and
Collaborations form.

When you submit any of these forms, we collect the information you choose to
provide, which may include:

  • Your name
  • Email address and/or WhatsApp number
  • Project or inquiry details (e.g. size, budget, location, notes)
  • Reference photos, if you choose to upload one (for example, when requesting a
    custom artwork or design)

This information is used solely to respond to your inquiry, prepare a quote, and
provide the service you requested. Reference photos submitted through our forms
are used only for the purpose of your inquiry and are not shared with third parties
beyond what is necessary to fulfill your request.

If you contact us via WhatsApp, email, or website forms, we may store your
correspondence to ensure proper support and record-keeping.

3. How We Use Your Information
We use your personal information for the following purposes:

  1. To process and deliver your orders
  2. To communicate regarding order status, delivery, or returns
  3. To respond to inquiries and quote requests submitted through our website forms
  4. To provide customer support
  5. To improve our products, services, and website usability
  6. To send occasional updates or offers (only if you have opted in)
  7. To comply with UAE legal and financial regulations

We do not sell, rent, or trade customer data under any circumstances.

4. Payment and Financial Security
All payments on our website are processed through Stripe, a PCI-compliant and
globally recognized payment provider.
Your card information is encrypted and transmitted securely; WallHome never stores
or has access to your full card details.
Transaction data such as payment confirmation, order ID, and billing amount may be
stored securely for accounting and legal compliance.

5. Cookies and Analytics

5.1. What Are Cookies
Cookies are small text files placed on your device to help our website function
properly and recognize returning visitors.

5.2. Why We Use Them

  • To remember your shopping preferences
  • To improve loading speed and website performance
  • To analyze traffic and user interactions

5.3. Managing Cookies
You can modify your browser settings to block or delete cookies.
However, this may affect your ability to use some features of the website.
We may use Google Analytics or similar services for statistical reporting. These tools
collect aggregated, anonymous data and cannot identify individual users.

6. Data Retention
We retain personal data only as long as necessary to:

  • fulfill the purpose for which it was collected,
  • comply with UAE accounting or legal requirements, or
  • resolve any potential disputes.

After that period, your personal information will be securely deleted or anonymized.

7. Data Sharing and Disclosure
We may share limited data with third parties strictly for operational purposes, such
as:

  • Payment processing (Stripe)
  • Delivery logistics (trusted local courier partners)

All partners are required to comply with UAE data protection regulations and use
your information only for the purpose of completing your order.
We do not share, sell, or lease personal information to advertisers, marketers, or
unrelated third parties.

8. Data Protection and Security
We take your privacy seriously and implement industry-standard safeguards,
including:

  • SSL encryption for all website transactions
  • Secure data storage on password-protected servers
  • Limited internal access to personal information

While we use best practices, no system is completely immune to cyber threats. By
using our website, you acknowledge and accept this inherent risk.

9. Your Rights
As a customer, you have the right to:

  1. Request access to the personal data we hold about you
  2. Request correction of inaccurate or outdated data
  3. Request deletion of your information, where legally permissible
  4. Withdraw consent to receive marketing communications

To exercise any of these rights, please contact us at wallhomeae@gmail.com.
We will respond within a reasonable time frame in accordance with UAE regulations.

10. Links to Third-Party Websites
Our website may contain links to external sites (e.g., suppliers, design inspiration
sources, or partners).
WallHome is not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policy of any external site before providing
personal information.

11. Children's Privacy
Our services are not directed toward individuals under 18 years old.
We do not knowingly collect or store information from minors.
If you believe that a minor has submitted personal information to us, please contact
us for immediate removal.

12. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or
regulatory changes.
The most recent version will always be available on this page, with the "Last
updated" date shown above.
Your continued use of our website after any changes signifies acceptance of the
updated terms.

13. Contact Information
If you have questions about this Privacy Policy or how your information is used,
please contact us:
📞 WhatsApp: +971 58 607 4007
📧 Email: wallhomeae@gmail.com
🏢 Address: WallHome, Dubai, United Arab Emirates