Frequently asked questions
Art (Custom & Handmade)
Q: Can I order a custom art piece?
A: Yes. We work closely with selected artists to create bespoke art objects made to your desired size, palette, and concept.
Q: Are handmade art pieces unique?
A: Each handmade item is individually crafted — slight variations in texture or color are natural and part of its character.
Q: How long does it take to produce a custom art piece?
A: Production usually takes between 20-3 business days, depending on complexity and artist availability.
Q: Can I return or exchange an artwork?
A: Custom and handmade artworks are non-returnable, as each piece is made to order.
Q: How should I care for the artwork?A: Keep it away from direct sunlight and humidity. Dust gently with a soft dry cloth — no cleaning products needed.
Blinds
Q: Are blinds custom-made to fit my window size?
A: Yes. Each set of blinds is tailor-made based on your exact window dimensions for a perfect fit.
Q: What types of control mechanisms are available?
A: You can choose between manual chain control or a motorized system with remote or smart integration.
Q: Can I return blinds after installation?
A: As blinds are produced per your measurements, they are non-returnable once manufactured.
Q: What is the standard production time?
A: Average production time is 7–10 business days after final size confirmation.
Q: How do I clean and maintain blinds?A: Use a vacuum brush or a slightly damp cloth. Avoid chemical cleaning solutions.
Carpets
Q: Are WallHome carpets handmade or machine-made?
A: We offer both handmade and high-grade machine-woven carpets, depending on the collection.
Q: Can I order a custom size?
A: Yes, many collections can be customized in size and shape upon request.
Q: Are carpets suitable for high-traffic areas?
A: Yes, most are designed with durable fibers and dense weaving suitable for living and hospitality spaces.
Q: How do I clean my carpet?
A: Vacuum regularly and spot clean with mild detergent. Professional dry cleaning is recommended once a year.
Q: Are carpets returnable?A: Custom-sized carpets are non-returnable. Standard sizes can be returned within 3 days if unused and in original condition.
Furniture Reupholstery
Q: Can I reupholster my existing furniture with WallHome fabrics?
A: Yes. We offer a curated selection of fabrics suitable for both new upholstery and full reupholstery projects.
Q: Do you provide pickup and delivery for reupholstery service?
A: Yes, within the UAE. Our team can arrange transport for your furniture to and from our workshop.
Q: Can I combine different fabrics on one piece?
A: Absolutely. You can mix textures and tones for a personalized look — our team can guide you through matching options.
Q: What is the average turnaround time?
A: Usually between 10–15 business days, depending on fabric availability and project scale.
Q: Are reupholstered items returnable?
A: No, reupholstery is a custom service and is non-returnable.
Panels
Q: What are WallHome decorative panels made of?
A: Each panel is made of durable PVC and fiber — lightweight, waterproof, and easy to maintain.
Q: Where can I use them?
A: Panels are suitable for walls and ceilings in both residential and commercial interiors — including living rooms, offices, cafés, and hallways.
Q: Can they be installed in humid areas?
A: Yes. The material is moisture-resistant, making it safe for kitchens, bathrooms, and other humid environments.
Q: How are panels installed?
A: Panels can be fixed to any smooth surface with construction adhesive or mounted on wooden/metal profiles. No heavy tools required.
Q: Can I cut panels to size?
A: Yes. Panels are easily cut with standard tools to fit corners or custom layouts.
Q: How do I clean them?
A: Simply wipe with a damp cloth or mild soap solution. No polishing or special maintenance is needed.
Q: Are panels returnable?
A: Only unused and uncut panels in original condition can be returned within 3 days. Installed or customized panels are non-returnable.
Sintered Stone
Q: What is sintered stone?
A: Sintered stone is a next-generation surface made from natural minerals fused under high heat and pressure. It combines the beauty of stone with superior durability.
Q: What applications is it suitable for?
A: Ideal for wall cladding, countertops, and furniture facades — both residential and commercial.
Q: Is it heat and scratch resistant?
A: Yes. Sintered stone withstands high temperatures, scratches, and UV exposure without fading.
Q: Can I order custom sizes?
A: Yes. Sheets can be cut to your dimensions upon request.
Q: Are sintered stone panels returnable?
A: No, sintered stone is a made-to-order material and cannot be returned once cut.
Vinyl Flooring / LVT Flooring
Q: What is LVT flooring made of?
A: Luxury Vinyl Tile (LVT) flooring is made from layered PVC with a protective wear layer that mimics natural wood or stone.
Q: Is it waterproof?
A: Yes. LVT flooring is fully water-resistant and suitable for kitchens, bathrooms, and commercial spaces.
Q: Can it be installed over existing floors?
A: In most cases, yes. It can be installed on flat, clean surfaces without major preparation.
Q: How long does installation take?
A: Usually 1–2 days for standard rooms, depending on the surface area and complexity.
Q: How do I maintain it?
A: Simply mop with warm water and mild detergent. Avoid wax or harsh chemicals.
Q: Is it returnable?
A: Flooring can be returned only if it has not been used or installed.
Wood Veneer Panels
Q: What are wood veneer panels?
A: WallHome veneer panels are made from MDF or plywood and finished with a layer of engineered or natural wood veneer, combining the warmth of real wood with modern stability.
Q: Are panels pre-finished?
A: No, our veneer panels are supplied unfinished, ready for further processing or coating as required by your project.
Q: Can veneer panels be customized?
A: Yes, they can be cut, pressed on different bases, or matched by tone and texture for a tailored design.
Q: Do veneer shades vary between sheets?
A: Natural and engineered veneer may slightly differ in tone and grain — this variation is part of their authentic wood character.
Q: How do I maintain them?
A: Wipe with a dry, soft cloth. Avoid direct moisture or heat sources before finishing.
Q: Are they returnable?
A: Veneer panels can be returned only if unused and in original condition. Customized or processed panels are non-returnable.
Moldings
Q: What materials are the moldings made of?
A: WallHome moldings are crafted from lightweight yet durable materials such as polyurethane and MDF, designed for smooth installation and a refined architectural finish.
Q: Are moldings paintable?
A: Yes. All moldings can be primed and painted in any color to match your wall or ceiling design.
Q: Do you offer installation?
A: Yes. Our professional team can provide precise on-site installation for a perfect seamless result.
Q: Are moldings returnable?
A: Yes, if unused and in original condition. Cut or installed pieces are non-returnable.
Wall Paint
(Applicable to Jotun, Benjamin Moore, Little Greene, Paint & Paper, and Argile)
Q: What type of paint do you offer?
A: We provide a curated selection of premium brands known for exceptional coverage, depth of color, and long-lasting finish.
Q: Can I order paint samples?
A: We don’t sell sample jars, but you can book our mobile showroom to explore full-size paint swatches from all collections. The van brings real samples to your space, allowing you to see colors in natural light and choose confidently.
Q: How long does delivery take?
A: Delivery usually takes 3 business days across the UAE.
Q: Are paints refundable?
A: Paints can be returned only if unused and in perfect condition.
Wood Veneer (Walls section)
Q: What finishes are available?
A: Veneers can be finished in matte or gloss lacquer, tailored to your project’s look and atmosphere.
Q: Can veneer colors vary?
A: Slight tone or texture variations are natural and part of the wood’s authentic beauty.
Q: Can I return veneer panels?
A: Only unused and unprocessed panels can be returned. Customized or cut panels are non-returnable.
Wrap (Walls section)
Q: What is wall wrap?
A: Wall wrap is a decorative self-adhesive film designed to transform plain walls with texture, color, or pattern — a fast and clean alternative to painting.
Wrapping Solutions
Kitchen Wrap
Q: What is kitchen wrapping?
A: Kitchen wrap gives existing cabinets a new look using premium heat-resistant films that mimic wood, stone, or matte finishes.
Q: Can it withstand heat and moisture?
A: Yes, all materials are designed for high-temperature and humid environments like kitchens.
Q: How long does it last?
A: Properly applied, kitchen wraps maintain appearance and adhesion for 5–10 years.
Q: Can I remove or replace it later?
A: Yes, wraps can be removed or replaced without damaging the original cabinet surface.
Window & Garage Wrap
Q: What are window and garage wraps used for?
A: They add privacy, UV protection, and a modern aesthetic to windows, glass, or metal doors.
Q: Are they weather-resistant?
A: Yes. All outdoor wraps are engineered to endure sun exposure and temperature changes.
Q: Can I apply them myself?
A: For best results, we recommend professional installation to ensure flawless adhesion.
Furniture Wrap
Q: Can any furniture be wrapped?
A: Most smooth, clean, and non-porous surfaces can be wrapped — including wood, metal, and laminate.
Q: How durable is furniture wrapping?
A: It protects surfaces from scratches and wear, keeping your furniture fresh and updated for years.
Q: Can I change the wrap color later?
A: Yes, you can rewrap at any time without harming the original furniture surface.
Q: Is wrapping reversible?
A: Yes. Wraps can be safely removed, making it a perfect non-permanent design solution.